Why...

...won't people let me help them? I just don't understand. As a patient account rep, I try my best to be pro-active when it comes to a patients outstanding balance. I talk to them early in the process, and work out something that will keep their balance from going to an outside collection agency, and ultimately on their credit report. It's for their benefit, not me. When a patient tells me they don't care, then why should I?

This also goes for asking the patient to take an active role in their care and management of their balance. I cannot do everything for a patient when it comes to their finances. Patients have to participate in the process and do some of the dirty work. Nothing frustrates me more than a patient telling me I am prolonging their agony because they do not want to make a ten minute phone call to their insurance company to give them the information they've requested. I can only do so much.

*sigh*

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